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Mental Wellbeing

In 2023, with support from Mind, we facilitated a mental health summit for 700 colleagues. Industry experts shared their experiences, tools and tips to help start positive conversations around mental health. We also hosted ‘TED talk’ style sessions from medical practitioners, mental health specialists, and colleagues on a range of topics designed to break stigma and set the stage for a mentally healthier workplace.

We also extended our partnership with Unmind to continue to offer all colleagues, and up to five of their loved ones, a free subscription to the mental wellbeing app. The platform was used by 7,664 colleagues in 2023, a 37% increase on the previous year. In addition, we launched a new mental health support programme for colleagues based in the United States.

  • 37%

    increase in usage of our mental wellbeing app

BA staff leaving Terminal 5 smiling.

A selection of boarding passes and safety cards relating to wellbeing

Photo of 2 BA staff members talking

Peer Support Network

Crewcare, our dedicated 24-hour counselling service for cabin crew, provides confidential support and advice. The crisis counsellors are all cabin crew and understand the challenges of managing wellbeing alongside a flying career. Between October 2022 and September 2023, 1777 calls were made to the service.

Alongside counselling, Crewcare relaunched their working parents network in 2023. Juggling flying and parenthood can be a challenge, but the support of fellow flying parents can be helpful in finding a better balance.  

  • 1,777

    calls made to Crewcare

British Airways’
Health Services

Our in-house team of medical professionals provides an occupational health service to everyone in the business, including regulatory medical examinations, support to the operation, lifestyle and travel health advice, as well as looking after colleagues needing health support. 

Man with ear protectors checking plane

Female BA Staff at Check-In

Menopause Support

In 2023, we launched guidelines to help improve awareness and understanding of the menopause throughout our business.

1078 colleagues registered for Peppy, our Menopause Support app, whilst our menopause colleague network group, known as Menofriends, continued to raise awareness and demystify the menopause. This year the group held monthly Menofriends drop-in cafes and participated in a roundtable for Women in Aviation and Hospitality hosted by the UK Minister for Social Mobility, Youth and Progression.

Extending our Wellbeing
Champion Network

In 2023, we relaunched our network of Wellbeing Champions. 250 colleagues have joined the network and are providing essential peer support and advice companywide.

Tracking and Measuring
the Wellbeing of our People

We monitor and measure employee wellbeing through many different indicators, including our employee survey. In 2023, in response to the question ‘British Airways genuinely cares about my mental and physical wellbeing’, we saw a 15 percentage point increase compared to the 2021 baseline.

We held 67 wellbeing engagement sessions with 967 colleagues following the employee survey to collate feedback and plan for the future. We also partnered with Business in the Community to evolve our wellbeing action plan and cement our metrics to measure progress. 

  • 15%

    point increase in our wellbeing score