The Big Check-In
Our Big Check-In programme encourages colleagues to take time to check in with themselves regularly and often. Wellbeing events and targeted mental health awareness communication campaigns take place throughout the year, promoting the valuable resources we have available.
Since the programme launch in 2023, we have:
- facilitated wellbeing discussions with more than 16,000 colleagues through 193 in-person events, including 48 Big Check-In roadshows delivered in 2025, reaching almost 4,000 colleagues
- recruited 571 wellbeing champions that are providing essential peer support and advice companywide
Based on colleague feedback, we’ve added new services into our Big Check-In roadshows including ‘Know Your Key Numbers’ health checks, wellness treatments and glucose and cholesterol testing. We’ve also introduced glucose and cholesterol testing in partnership with our wellbeing partner New Leaf. In 2025, more than 1,200 colleagues received glucose and cholesterol testing.
Mental Wellbeing
Our preventative approach to mental health starts with building a supportive workplace culture, where our people can prioritise their own and their colleagues’ mental wellbeing. We want to create a culture of psychological safety throughout our airline by reducing the stigma surrounding mental health and by supporting colleagues to speak openly about how they are feeling.
Mental Health First Aid Programme
Our two-day voluntary mental health first aid course equips colleagues with the tools, techniques, knowledge and confidence to champion their own mental health, support others and advocate for better conversations.
To date, we’ve delivered over 30 courses, and we now have more than 500 mental health first aiders within the business. We’ve also upskilled 16 colleagues to become mental health first aid instructors. In 2025 alone, we delivered 24 courses, resulting in 301 colleagues becoming accredited as Mental Health First Aiders.
In 2025, we launched a specialist line manager mental health toolkit for all UK and overseas-based colleagues. Already, more than 400 managers have successfully completed the digital programme. We also introduced bespoke trauma support for our line managers in key operational areas, supporting both our flight crew and cabin crew communities.
500+
dedicated mental first aiders.
400
managers completed online mental health line manager training.
Partnership with Mind
To help create a more supportive workplace culture and a sense of care and connection, we’re working with Mind, the UK’s leading mental health charity.
“We couldn’t be happier to have British Airways by our side in the fight for mental health”
– Sarah Sheridan, Head of Corporate Partnerships & Ventures, Mind
Our colleagues also support Mind through fundraising and awareness building activities. In October 2025, 400 colleagues from British Airways and London City Airport joined Joe Wicks, the Body Coach, to celebrate World Mental Health Day by running the runway at London City Airport raising over £12,000 for the charity.
Mental Health Support Events, Resources and Colleague Groups
Mental wellbeing platform
We continue to offer all colleagues and up to five of their loved ones, a free subscription to the Unmind mental wellbeing app and online resources. In 2025, we added manager content so our leaders could gain the skills, confidence and knowledge to support colleagues and better shape our culture.
Peer Support Networks
Crewcare Service and the Pilot Assistance Network (PAN) are our dedicated 24-hour counselling services to help our cabin and flight crew colleagues deal with challenges. The counsellors are all crew, so they understand the challenges of managing wellbeing alongside a flying career. In 2025, more than 1,800 calls and in-person visits were made to Crewcare.
Employee Assistance Programmes
We’re extremely proud that every global colleague has access to expert and independent counselling. Our Employee Assistance Programmes provide practical information and counselling support to colleagues both in the UK and overseas, who may be experiencing personal or work-related challenges. Services are available 24-hours a day, 365 days a year, ensuring assistance is always available. 4,484 colleagues were supported throughout 2025.
Wellbeing Champions
In 2025, our network of wellbeing champions rose to 571 colleagues across the airline who advocate for mental health support, support wellbeing and lead campaigns, whilst offering vital peer support.
Physical Wellbeing
The Body Coach partnership
Fitness and good nutrition are essential for our physical and mental health. Finding time and motivation can be hard, and getting the right guidance on fitness and diet can be challenging.
In 2025, we partnered with The Body Coach App, offering a free annual subscription to all colleagues. In 2025 alone, over 4,700 colleagues registered, with HIIT being the most popular workout. We’ve also extended the partnership into 2026 to continue to support our colleagues’ fitness goals.
British Airways’ Health Services
Our in-house team of medical professionals provides an occupational health service to all colleagues. This includes providing regulatory medical examinations, lifestyle and travel health advice, as well as looking after colleagues needing health support.
Menopause Support
We’re continuing to improve awareness and understanding of the menopause throughout our business, inviting our colleagues to sign the menopause friendly employee pledge.
In celebration of World Menopause Day 2025, we announced that we achieved the Menopause Friendly Accreditation,making us the first global airline to do so. This accreditation, awarded by Henpicked, recognises organisations that go above and beyond to support menopause at work.
We’re supported by our menopause colleague network group Menofriends, who are working to shape and drive our approach to the menopause. The group regularly host events to destigmatise themenopause and provide support.
A total of 1,792 colleagues have now registered for Peppy, our menopause support app, which offers a wealth of menopause-related information and confidential, one-on-one conversations with trained professionals. In 2025, a further 292 colleagues joined the platform, demonstrating continued engagement with personalised menopause support.
1792
Colleagues have registered for the menopause support app.
Endometriosis Friendly Employer Scheme
We were the first UK airline to be recognised as an Endometriosis Friendly Employer. We also have an active endometriosis champions group who raise vital funds for research, and advocate for awareness of this debilitating condition.
Get Britain Working
In 2025, we joined forces with the government to tackle ill-health and keep Britain working, by becoming one of 60 employers to join the Keep Britain Working Review. The initiative will focus on prevention, early support and a better return to work, helping more people stay in employment and boosting disability inclusion across the UK.
Financial Wellbeing
Financial wellbeing is an important part of our overall approach to supporting colleagues to thrive.
We provide access to a range of money‑saving options and financial benefits designed to help colleagues manage everyday costs, plan ahead, and make the most of their pay. These include discounts and savings schemes, flexible benefit options, and resources to support informed financial decisions.
By helping colleagues build financial resilience and confidence, we aim to reduce financial stress and support long‑term wellbeing both at work and at home. Some of these benefits include an electric car scheme, a cycle to work scheme, discounted gym access, season ticket loans, bYond card, Tembo free expert mortgage advice and a home and tech scheme.
Continuous Improvement
We measure colleague wellbeing indicators through a variety of indicators including our staff survey.
Since 2021, we’ve seen a 23-percentage point improvement in responses to the question “I feel BA genuinely cares about my mental and physical wellbeing”.
We’ve also undertaken a companywide research project with Business in the Community to gain further insights about our colleagues’ views and experiences of wellbeing. These findings and recommendations have formed the basis of our new health and wellbeing strategy and vision.
23%
Point increase in our wellbeing score since 2021.